A return (cancellation of an order) can be done only within 48 hours of placing your order. Cancellation requests submitted after the 48 hour period can not be processed because each controller we make is processed on a “Made to order” basis. Your order is built to your specifications making the product unique to you, therfor this makes the controller useless if you wish to cancel the order. This is why the 48 hour rule is in place.
The above rules do not apply if you choose the Speedy SharQ Service (48 Hours Dispatch). This is because your order is processed the second you make the order.
We offer a 90 day warranty period on all our products, this includes repair or replacement. This only applies if the issue is deemed an issue that was form through no fault of the customer.
This Warranty does not cover excessive wear or damage to the controller. Examples are; twisted cables, water damage, controller being dropped etc. If you require more in-depth information regarding any warranty conditions, contact customer support. All controllers that are returned will be inspected to determinate the cause of the fault and the client will be informed of the result( please note the seal needs to be intact or we will consider the warranty expired ).
For any other types of fault on the controller that are not covered by the warranty we will try to help as much as we can. In extreme cases sometimes a fee may be necessary due to the value of the damage.
If your controllers warranty period has expired we still offer a repair service. — fees apply.
For SharQ Controller customers who use the “SharQ Send-In” service the 90 day warranty period does not apply.
If you are shipping an item over £50/$75, we strongly advise using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we accept no responsibility for any loss or damage caused during transit to us.
For every return the customer is responsibile for the shipping fees.
Returning your controller
If you have to return your controller please sent it to:
SharQ Controllers LTD
15 Maldon Court
Please add a note inside the box with your return address and issue with the controller .
We will do our best to have the controller back to you in 2-4 working days .